relief plan
Pay on your schedule
Get more time to pay—without credit impact
Life happens. If you’re facing a qualifying hardship, our Relief Plan lets you defer your Possible Loan beyond our always-on, 29-day grace period—giving you the flexibility you need without hurting your credit.
When you choose Possible Loan, you’re covered: financial relief is available
Life’s most difficult situations can create burdens you couldn’t have predicted. If you’re experiencing financial hardship due to a qualifying event and need more time to pay, we may be able to support you with a Relief Plan. Here’s what’s covered.
Family Tragedy
- A death in your immediate family
Natural Disaster
- A FEMA- or state-declared disaster, including tornado, earthquake, fire or flood
Serious Illness
- Expenses incurred from an illness, hospitalization or disability
Critical Medical Care
- Costs related to critical, urgent medical care, including abortion care
Home Emergency
- Expenses from domestic violence, fire or other urgent home crises
Community Tragedy
- A mass casualty incident in your community
Sudden Loss of Employment/Income
- An unexpected change to your income or benefits
How it works
Reach out to us
If you are experiencing financial hardship as a result of any qualifying event, let us know. We’ll support you with additional time to pay on top of your Possible Loan grace period.
Create a plan
Our Customer Support team is here to work with you on a Relief Plan ⎯ so you can focus on what matters most.
Get back on track
Once you enroll, we’re here to answer questions regarding your Possible account and how to pay off your loan.
Watch member stories
Mary
Member Since 2021
The Relief Plan came in a very good time where my back was against the wall... I would recommend it to anyone.
Newsleen
Member Since 20XX
It allowed me the time to get everything situated and get back on track with no impact to my credit score.
Cathy
Member Since 2024
We got hit here by Hurricane Helene. I needed a little extra time to pay and to try to get things together. It was a very stressful time. I’m one of the many Americans who don’t really have that much of a safety net. But the Relief Plan really helped.
Terry
Member Since 2020
Last year, I had just returned to work after being out of work with breast cancer. The Relief Plan helped me to have a little extra time and I really, really appreciated it. Completely amazing.
More Possible Loan benefits you’ll love
Take your time with installments
8 weeks. 4 installments. 4 paychecks. Zero worries.
Use any payment method you like
Extra debit cards or even your bank details are fair game—just type in the number.
Move payments— no reschedule fee
Move payments up to 29 days out from the originally scheduled date with no late or reschedule fee.
Frequently asked questions
How does the Relief Plan work?
The Relief Plan provides a 30-day payment deferral for your Possible Loan in addition to the standard 29-day grace period, for up to 59 days of total relief on outstanding payments. During this period, qualifying customers can delay payments without new late reports related to the covered hardship.
How do you qualify for the Relief Plan?
To qualify, you must have an active Possible Loan and experience an eligible hardship event, such as a death in your immediate family, serious illness or disability, a qualifying natural disaster, critical medical expenses (including abortion care), a mass casualty incident, or certain home emergencies including domestic violence or fire. Charged-off loans are not eligible.
What kinds of medical care qualify?
The Relief Plan covers certain events where you incur expenses related to critical medical care. This includes a range of serious health-related treatments and can include abortion-related care, subject to the Plan’s eligibility criteria.
How do I get started?
Log in to the Possible app and contact support to request enrollment in the Relief Plan. A representative will review your situation and determine eligibility based on the Plan’s qualifying events and your loan status.